The industry I have chosen is the technological side of the financial sector. After spending 28 years in the banking industry, I have seen firsthand how many things have changed and how essential and critical computers have become in our daily routines. When I started, everything was manual: paper forms, face-to-face service, and filing. It’s all digital, with significant automation, from opening accounts to approving loans. Now, nearly everything is done on some form of technical device.
Over the
past 4 years, I have also gained some basic knowledge in information technology
within the financial industry, and it has helped open my eyes and allowed me to
understand what goes on behind the scenes when keeping the business running
efficiently and productively. Computers are not just hardware; they are the
foundation of modern banking. Knowing
how to handle or use computers is no longer optional for anyone in this field; it’s
a must for anyone in this industry. Computers help keep everything
running smoothly and securely. You do not have to be an expert, but you need to
feel comfortable and confident using different software programs, learning new
systems, and being aware of basic cybersecurity practices. Customers expect
fast, reliable service, which only happens when the employees know how to adapt
and use the technology.
Looking
ahead to the future with technology, we will see even more changes. Computers
will get faster, and systems will improve and become more efficient. Artificial Intelligence (AI) is already used in fraud detection and chatbots to
answer customer questions. In the next 10 years, AI will play an even bigger
role in helping banks make decisions and serve customers more efficiently.
As
explained in the chapter, our future with technology is a building block to
unlocking impacts on the world that will rely more and more on technology. As
someone who started in a paper-based world, it’s been a significant shift, but
learning the tech side has been worth it.
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